MS410 SeriesUser's GuideAugust 2012 www.lexmark.comMachine type(s):4514Model(s):420, 430
1235678941 Printer control panel2 Paper stop3 Standard bin4 Front door release button5 Controller board access door6 Standard 250‑sheet tray7 Optional
Notes:• Selectable alerts can be set on the toner cartridge and imaging unit.• All selectable alerts can be set for nearly low, low, and very low supp
3 Modify the settings:• Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,all of the jobs for th
Notes:• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by period
Clearing jamsCarefully select paper and specialty media and load them properly to avoid most jams. For more information, see“Avoiding jams” on page 10
• Do not slide the paper into the tray. Load paper as shown in the illustration.• Make sure the guides in the tray or the multipurpose feeder are prop
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does notguarantee that the page will print.1562
Jam, front door [20y.xx]CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hotcomponent, allow the surfa
4 Place the imaging unit aside on a flat, smooth surface.Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 min
7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails insidethe printer, and then insert th
Jam, rear door [20y.xx]1 Press the button on the right side of the printer, and then open the front door.212 Gently pull down the rear door.CAUTION—HO
Using the printer control panel931245678Use the To1 Menus button Open the menus.Notes:• The menus are available only when the printer is in the Ready
4 Close the rear and front doors.5 From the printer control panel, press to clear the message and continue printing.Jam, standard bin [20y.xx]1 Firm
Jam, pull tray 1. Push down blue flap. [23y.xx]CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hotcom
4 Insert the tray.5 From the printer control panel, press to clear the message and continue printing.Jam, tray [x] [24y.xx]1 Pull out the tray compl
3 Insert the tray.4 From the printer control panel, press to clear the message and continue printing.Jam, MP feeder [250.xx]1 From the multipurpose
TroubleshootingUnderstanding the printer messagesCartridge, imaging unit mismatch [41.xy]1 Check if the toner cartridge and imaging unit are both MICR
If necessary, press on the printer control panel to clear the message and continue printing.Imaging unit low [84.xy]You may need to order an imaging
Complex page may misprint [39]Try one or more of the following:• From the printer control panel, press to clear the message and continue printing.•
Cannot collate large document [37]Try one or more of the following:• From the printer control panel, press to print the portion of the job already s
Load [paper source] with [paper size] [orientation]Try one or more of the following:• Load the tray or feeder with the correct size of paper.• From th
Load MP feeder with [paper size] [orientation]Try one or more of the following:• Load the feeder with the correct size of paper.• From the printer con
Use the To9 Indicator light Determine the status of the printer.Understanding the colors of the indicator and Sleep buttonlightsThe colors of the indi
If you do not wish to accept these risks, then remove the third‑party supply or part from your printer, and then installa genuine Lexmark supply or pa
List of printer and toner cartridge regionsRegion number Region0Global1 United States, Canada2 European Economic Area (EEA), Switzerland3 Asia Pacific
Replace unsupported cartridge [32.xy]Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
Too many trays. Remove some. [58]1 Turn off the printer.2 Unplug the power cord from the electrical outlet.3 Remove the extra trays.4 Connect the powe
Action Yes NoStep 4Check other electrical equipment plugged into the electrical outlet.Does other electrical equipment work?Unplug the otherelectrical
Action Yes NoStep 11Check the installed printer driver.Is the correct printer driver installed?Go to step 12. Install the correctprinter driver.Step 1
Action Yes NoStep 3Print a menu settings page, and then check to see if the internal option islisted in the Installed Features list.Is the internal op
Action Yes NoStep 4Check if the tray is available in the printer driver.Note: If necessary, manually add the tray in the printer driver to make itavai
Paper feed problemsPaper frequently jamsAction Yes NoStep 1a Pull out the tray, and then do one or more of the following:• Make sure paper lies flat i
Jammed pages are not reprintedAction Yes Noa Turn on jam recovery.1 From the printer control panel, navigate to: > Settings > > General Set
Notes:– An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.– If you are using a proxy server, then temporaril
Action Yes NoStep 4a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer
Print job takes longer than expectedAction Yes NoStep 1Reduce the number and size of fonts, the number and complexity ofimages, and the number of page
Action Yes NoStep 3a Depending on your operating system, open Printing Preferences orthe Print dialog, and then specify the paper type.b Resend the pr
Large jobs do not collateAction Yes NoStep 1a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3).b Resend the print j
Print quality problemsCharacters have jagged or uneven edgesAction Yes NoStep 1a Print a font sample list to check if the fonts you are using are supp
Action Yes NoStep 1a Check if there is packing material left on the imaging unit.1 Remove the toner cartridge, and then the imaging unit.2 Check if th
Action Yes NoStep 1a Move the width and length guides in the tray to the correct positionsfor the paper loaded.b Resend the print job.Is the page or i
Action Yes NoStep 1Load paper with the correct paper type and weight in the tray.Is paper with the correct paper type and weight loaded in the tray?Go
Action Yes NoStep 2Reinstall the imaging unit and the toner cartridge.a Remove the toner cartridge.b Remove the imaging unit.Warning—Potential Damage:
Action Yes NoStep 3a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog.b Resend the print j
Additional printer setupInstalling internal optionsCAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
Print irregularities) )ABCDEABCDEABCDELeading edgeTrailing edgeAction Yes NoStep 1a Move the width and length guides in the tray to the correct positi
Repeating defects appear on printsAction Yes NoStep 1Measure the distance between the defects.Check for a distance between the defects that equals:• 9
Action Yes NoStep 2a From the printer control panel, set the paper type, texture and weightin the Paper menu to match the paper loaded in the tray.b R
Print is too lightAction Yes NoStep 1a From the Quality menu on the printer control panel, increase the tonerdarkness.Note: 8 is the factory default s
Action Yes NoStep 6a Redistribute the toner in the imaging unit.1 Remove the toner cartridge, and then the imaging unit.2 Firmly shake the imaging uni
Printer is printing solid black pagesAction Yes NoStep 1a Reinstall the imaging unit.1 Remove the toner cartridge, and then the imaging unit.Warning—P
Streaked horizontal lines appear on printsABCDEABCDEABCDEAction Yes NoStep 1a Depending on your operating system, specify the tray or feeder fromPrint
Streaked vertical lines appear on printsABCDEABCDEABCDELeading edgeTrailing edgeAction Yes NoStep 1a Depending on your operating system, specify the p
Action Yes NoStep 5Replace the imaging unit, and then resend the print job.Do streaked vertical lines appear on prints?Contact customersupport athttp:
Vertical voids appear on printsLeading edgeTrailing edgeAction Yes NoStep 1a Make sure your software program is using a correct fill pattern.b Resend
211 Memory card connector2 Option card connectorInstalling a memory cardCAUTION—SHOCK HAZARD: If you are accessing the controller board or installing
Toner specks appear on printsAction Yes NoReplace the imaging unit, and then resend the print job.Do toner specks appear on prints?Contact customersup
Embedded Web Server does not openAction Yes NoStep 1a Turn on the printer.b Open a Web browser, and then type the printer IP address.c Press Enter.Doe
Action Yes NoStep 5Temporarily disable the Web proxy servers.Proxy servers may block or restrict you from accessing certain Websites including the Emb
NoticesProduct informationProduct name:Lexmark MS410d, MS410dnMachine type:4514Model(s):420, 430Edition noticeAugust 2012The following paragraph does
GOVERNMENT END USERSThe Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.2.101, &q
Any questions regarding this compliance information statement should be directed to:Director of Lexmark Technology & ServicesLexmark International
Waste from Electrical and Electronic Equipment (WEEE) directiveThe WEEE logo signifies specific recycling programs and procedures for electronic produ
Temperature informationAmbient temperature 16 to 32°C (60 to 90°F)Shipping and storage temperature ‑20 to 40°C (‑4 to 104°F)Laser noticeThe printer is
Mode Description Power consumption(Watts)Printing The product is generating hard‑copy output from electronic inputs. 560 WCopy The product is generati
Off modeIf this product has an off mode which still consumes a small amount of power, then to completely stop product powerconsumption, disconnect the
3 Align the notch (1) on the memory card with the ridge (2) on the connector.124 Push the memory card straight into the connector, and then push the c
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RFfields in excess of Health Canad
within certain voltage limits and on radio equipment and telecommunications terminal equipment and on the ecodesignof energy-related products.Complian
Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisitiessenziali ed alle altre disposizioni
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certi
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair notincluded in warranty service,
This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for anyclaim by you based on a third
IndexAaccessing the controller board 14Active NIC menu 63adjusting Sleep mode 85adjusting toner darkness 50administrator settings Embedded Web Ser
environmental settings conserving supplies 83Eco‑Mode 84Hibernate mode 84Hibernate Timeout 86Schedule Power Modes 86Sleep mode 85erasing non‑vol
Network Reports 64Paper Loading 60Paper Size/Type 54Paper Texture 57Paper Weight 59PCL Emul 80PostScript 80Quality 78Reports 62Security Audit
print troubleshooting incorrect characters print 132incorrect margins on prints 138jammed pages are notreprinted 129job prints from wrong tray 131
Installing an optional cardCAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware ormemory devices sometime a
RRear USB port disabled [56] 122recycled paper using 44, 83recycling Lexmark packaging 87Lexmark products 87toner cartridges 87Reinstall missing
horizontal voids appear onprints 148print irregularities 140print is too dark 141print is too light 143printer is printing solid blackpages 145re
4 Push the card firmly into place as shown in the illustration.Warning—Potential Damage: Improper installation of the card may cause damage to the car
Installing hardware optionsInstalling optional traysCAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
ContentsSafety information...5Learning about the printer...
7 Align the printer with the tray, and then slowly lower the printer into place.8 Connect the power cord to the printer, then to a properly grounded e
• The appropriate Ethernet cable with the Ethernet portWarning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in th
If the installation dialog does not appear after a minute, then launch the CD manually:a Click , or click Start and then click Run.b In the Start Sea
For Windows users1 Open the printers folder.a Click , or click Start and then click Run.b In the Start Search or Run dialog, type control printers.c
You will need an Ethernet cable to connect the printer to the network and an available port where the printer canphysically connect to the network. Us
4 Add the printer.• For IP printing:a From the Apple menu, navigate to either of the following:– System Preferences > Print & Scan– System Pref
• 802.1X user name and password• Certificates– No securityIf your wireless network does not use any type of security, then you will not have any secur
Connecting the printer to a wireless network using the printer softwareUsing the Wireless Setup Utility (Windows only)The Wireless Setup Utility lets
Launching the Wireless Setup AssistantNotes:• Make sure the printer is turned on.• Make sure a wireless network adapter installed in your printer is a
> Reports > > Menu Settings Page > Printing a network setup pageIf the printer is connected to a network, then print a network setup pa
Printing information pages...51Canc
Loading paper and specialty mediaThe selection and handling of paper and specialty media can affect how reliably documents print. For more information
3 Change the settings, and then press .Using the standard bin and paper stopThe standard bin holds up to 150 sheets of 20‑lb paper. It collects print
LGLB5EXEC2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.A6A5LGLA5B5EXEC2Loading paper
3 Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of thepaper you are loading.A6A5LGLA5B5EX
A4LTREXECB5A5LTR/LGLEXECA4A5B5A64 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten theedg
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sidedprinting, load letterhead faceup with the bottom
Loading the multipurpose feederUse the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,tra
2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.213 Prepare the paper or specialty media for loading
• Load paper, transparencies, and card stock with the recommended printable side faceup and the top edgeentering the printer first. For more informati
• Load envelopes with the flap on the left side facedown.Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated lin
Copying printer settings to other printers...101Restoring fa
Using the printer settings on the computerDepending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printe
Using the printer settings on the computerDepending on your operating system, access the Custom menu using the Local Printer Settings Utility or Print
Paper and specialty media guideAdditional information for printing on specialty media may be found in the Card Stock and Label Guide available athttp:
Grain directionGrain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length ofthe paper, or g
• Avoid papers with rough or heavily textured surfaces.Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink mu
• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C(464°F) without releasing hazardous emissi
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheetsalso contaminate the printer a
Supported paper sizes, types, and weightsFor information on card stock and labels, see the Card Stock & Label Guide.Supported paper sizesNote: For
Paper size Standard tray Optional 250‑ or550‑sheet trayMultipurpose feeder Duplex mode9 Envelope98 x 225 mm (3.9 x 8.9 in.)XX X10 Envelope105 x 241 mm
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex modeLetterheadPreprintedColored PaperLight PaperHeavy Paper2Rough/Cotton X1 One‑sided pap
Safety informationConnect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.Do not place or use t
PrintingThis chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty mediacan affect how reliably
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.2 Click Settings > Print Settings > Quality Menu &
Canceling a print job from the computerFor Windows users1 Open the printers folder.a Click , or click Start and then click Run.b In the Start Search
Understanding the printer menusMenus listPaper Menu ReportsNetwork/Ports3Default SourcePaper Size/TypeConfigure MPSubstitute SizePaper TexturePaper We
Paper Size/Type menuUse ToTray [x] SizeA4A5A6JIS‑B5LetterLegalExecutiveOficio (Mexico)FolioStatementUniversalSpecify the paper size loaded in each tra
Use ToMP Feeder SizeA4A5A6JIS B5LetterLegalExecutiveOficio (Mexico)FolioStatementUniversal7 3/4 Envelope9 Envelope10 EnvelopeDL EnvelopeC5 EnvelopeB5
Use ToManual Paper SizeA4A5A6JIS B5LetterLegalExecutiveOficio (Mexico)FolioStatementUniversalSpecify the paper size being manually loaded.Note: Letter
Configure MP menuUse ToConfigure MPCassetteManualFirstDetermine when the printer selects paper from the multipurpose feeder.Notes:• Cassette is the fa
Use ToLabels TextureSmoothNormalRoughSpecify the relative texture of the labels loaded.Note: Normal is the factory default setting.Bond TextureSmoothN
Paper Weight menuUse ToPlain WeightLightNormalHeavySpecify the relative weight of the plain paper loaded.Note: Normal is the factory default setting.C
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep allother trays closed until needed.CAUTION—SHOC
Use ToColored WeightLightNormalHeavySpecify the relative weight of the colored paper loaded.Note: Normal is the factory default setting.Light WeightLi
Use ToLight LoadingDuplexOffDetermine and set two‑sided printing for all print jobs that specifyLight as the paper type.Heavy LoadingDuplexOffDetermin
Universal Setup menuUse ToUnits of MeasureInchesMillimetersIdentify the units of measure.Notes:• Inches is the US factory default setting.• Millimeter
Use ToNetwork Setup Page Print a report containing information about the network printer settings, such asthe TCP/IP address information.Note: This me
Use ToPS SmartSwitchOnOffSet the printer to automatically switch to PS emulation when a print job requires it,regardless of the default printer langua
Network Card menuTo access the menu, navigate to either of the following:• Network/Ports > Standard Network > Standard Network Setup > Networ
Use ToEnable AutoIPYesNoSpecify the Zero Configuration Networking setting.Note: Yes is the factory default setting.Enable FTP/TFTPYesNoEnable the buil
Use ToSet Hostname*Set the host name.Note: The host name is limited to 15 characters, and accepts US‑ASCII,alphanumeric characters and hyphen only.Vie
Use ToActivateYesNoEnable or disable AppleTalk support.Note: Yes is the factory default setting.View Name Show the assigned AppleTalk name.Note: The n
Use ToUSB BufferDisabledAuto3K to [maximum size allowed]Set the size of the USB input buffer.Notes:• Auto is the factory default setting.• Disabled tu
Learning about the printerFinding information about the printerWhat are you looking for? Find it hereInitial setup instructions:• Connecting the print
Use ToUse SSLDisabledNegotiateRequiredSet the printer to use SSL for increased security when connecting to theSMTP server.Notes:• Disabled is the fact
Use ToConfigure LogEnable AuditYesNoEnable Remote SyslogNoYesRemote Syslog Facility0–23Severity of events to log0–7Specify how and whether or not audi
Settings menuGeneral Settings menuUse ToDisplay LanguageEnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGr
Use ToRun Initial setupYesNoRun the setup wizard.Notes:• Yes is the factory default setting.• After completing the setup wizard by selecting Done at t
Use ToTimeoutsProlong Screen TimeoutOnOffDisplay a message that lets you reset the screen timeout timerinstead of returning to the printer display.Not
Use ToPress Sleep ButtonDo nothingSleepHibernateDetermine how the printer, while in idle state, reacts to a shortpress of the Sleep button.Note: Sleep
Use ToPrint AreaNormalWhole PageSet the logical and physical printable area.Notes:• Normal is the factory default setting. When attempting toprint dat
Finishing menuUse ToSides (Duplex)1 sided2 sidedSpecify whether two‑sided (duplex) printing is set as the default for all print jobs.Notes:• “1 sided”
Use ToPaper SaverOff2‑Up3‑Up4‑Up6‑Up9‑Up12‑Up16‑UpPrint multiple‑page images on one side of a paper.Notes:• Off is the factory default setting.• The n
Use ToEnhance Fine LinesOnOffEnable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow chart
What are you looking for? Find it hereThe latest supplemental information, updates, and customersupport:• Documentation• Driver downloads• Live chat s
XPS menuUse ToPrint Error PagesOffOnPrint a page containing information on errors, including XML markup errors.Note: Off is the factory default settin
Use ToSymbol Set10U PC‑812U PC‑850Specify the symbol set for each font name.Notes:• 10U PC‑8 is the US factory default setting. 12U PC‑850 is the inte
Use ToPCL Emulation SettingsAuto CR after LFOnOffSpecify whether the printer automatically performs a carriage return (CR) aftera line feed (LF) contr
Saving money and the environmentLexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacto
Avoid paper jamsCorrectly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 103.Saving energyUsing Ec
3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate.4 Click Submit.Note: If the printer is in Hibernate mode
Setting Hibernate TimeoutHibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into areduc
RecyclingLexmark provides collection programs and environmentally progressive approaches to recycling. For more information,see:• The Notices chapter•
Securing the printerUsing the security lock featureThe printer is equipped with a security lock feature. Attach a security lock compatible with most l
Erasing volatile memoryThe volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, s
123451 Right side 305 mm (12 in.)2 Front 510 mm (20 in.)3 Left side 205 mm (8 in.)4 Rear 205 mm (8 in.)5 Top 305 mm (12 in.)Printer configurationsCAUT
Maintaining the printerWarning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies,may cause damage to
Using the printer control panelFrom the printer control panel, navigate to: > Reports > > Device Statistics > Note: You can view the sta
Item Return Program cartridgeFor the United States and CanadaToner Cartridge 501High Yield Toner Cartridge 501HExtra High Yield Toner Cartridge501X1Ul
Item Regular cartridgeExtra High Yield Toner Cartridge500XA2Ultra High Yield Toner Cartridge500UA31 This cartridge is supported only in MS310d and MS3
Replacing suppliesReplacing the toner cartridge1 Press the button on the right side of the printer, and then open the front door.212 Pull the toner ca
6 Close the front door.Replacing the imaging unit1 Press the button on the right side of the printer, and then open the front door.212 Pull the toner
3 Lift the green handle, and then pull the imaging unit out of the printer.4 Unpack the new imaging unit, and then shake it.5 Remove all packing mater
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrowson the side rails inside the pr
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward
Managing the printerFinding advanced networking and administrator informationThis chapter covers basic administrative support tasks using the Embedded
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